Smiles By Stevens Policy and Protocols


Smiles By Stevens Policy and Protocols

how we are keeping you safe

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We are open for emergency patients

In accordance with the CDC and ADA compliance as well as other government agencies, we have taken the necessary precautions and are now able to treat emergency patients. We have N-95 masks, gowns, antiviral and antibacterial wipes, and a negative pressurized room.

Our updated hours will be Tuesday through Thursday, 8am-12pm. Please call the office with any emergencies.


We know how important it is to respond quickly to updates in Lancaster County and around the world while staying focused on our commitment to serving you in a safe and reliable manner.

Here is what we have been doing in our day to day operations to uphold that standard:

– we ask patients, wherever possible, to attend appointments alone
– any of our team members with flu symptoms are required to call in sick and get tested for COVID-19 immediately
– any employee with cold symptoms has been asked to stay home until symptoms subside
– any patient who calls to let us know they have cold/flu symptoms is asked to reschedule their appointment
– any patient who presents with cold/flu symptoms is kindly asked to reschedule their appointment
– any clinician who is in direct contact with patients will wash their hands for at least 20 seconds after contact
– all hard surfaces will be frequently wiped down with an anti-viral disinfectant
– coffee, magazines and toys have been removed from the reception rooms at all offices until it is deemed 100% safe to return these amenities

What You Need To Know About COVID-19


COVID-19, originally known as 2019-nCoV, is a strain of a large family of coronaviruses which can be transmitted from animals to humans. It was first identified as the cause of a respiratory illness outbreak in Wuhan, China in late 2019 and the WHO has now classified COVID-19 as a pandemic. COVID-19 symptoms are similar to the cold or flu, and may take 5 – 14 days to appear after exposure to the virus. Be vigilant as severe cases may lead to pneumonia, kidney failure or death.

Mild symptoms may include:

Runny Nose & Sneezing
Cough & Sore Throat
Difficulty Breathing
Muscle Pain & Weakness
Chills & Fatigue
Impaired Liver & Kidney Function


The World Health Organization (WHO) advises the following prevention methods:

Wash Hands Frequently
Use soap and water for visibly dirty hands or an alcohol-based hand rub frequently for non-visibly dirty hands.

Practice Respiratory Hygiene
When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – discard tissue immediately into a closed bin and clean your hands with alcohol-based hand rub or soap and water.

Maintain Social Distancing
Maintain at least 3 feet distance between yourself and other people, particularly those who are coughing, sneezing and have a fever. If you are too close, you can breathe in the virus.

Avoid Touching Eyes, Nose & Mouth
Hands touch many surfaces which can be contaminated with the virus. If you touch your eyes, nose or mouth with your contaminated hands, you can transfer the virus from the surface to yourself.

Seek Medical Care Early
If you have fever, cough and difficulty breathing, seek medical care early and tell your health care provider if you have traveled to an area of high concentration of cases, or if you have been in close contact with someone with who has traveled to such a region and has respiratory symptoms.

Mild Symptoms
If you have mild respiratory symptoms and no travel history to an area of high concentration of cases, still seek medical care and be sure to carefully practice basic respiratory and hand hygiene and stay home until you are recovered, if possible.

Animal Proximity Precautions
Practice general hygiene measures when visiting farms, live animal markets, wet markets, animal product markets or contact with wild animals. Ensure regular hand washing with soap and potable water after touching animals and animal products.

Animal Consumption
Avoid eating raw or undercooked animal products. Handle raw meat, milk or animal organs with care, to avoid cross-contamination with uncooked foods, as per good food safety practices.


For the most up-to-date information on possible vaccines, treatments, FAQs, news and more, please visit the following official health organizations:

Centers for Disease Control & Prevention (CDC)

World Health Organization (WHO)